Privacy Policy

1. Scope

This policy applies to personal information handled by EntryCall in the course of providing products, services, applications, websites, support, installation, maintenance, and related communications.

In some cases, a property owner, condominium corporation, building manager, employer, or administrator controls how EntryCall systems are configured and used. Those parties may have their own privacy notices, policies, rules, or obligations that also apply.

2. Personal Information We May Collect

Depending on the product or service, EntryCall may collect or process:

• Contact information, such as name, email address, phone number, company, role, and mailing address.
• Quote and service information, such as property type, unit count, building details, access needs, current system details, service requests, and messages.
• Resident, staff, visitor, or contractor directory information used for entry and communication workflows.
• Account and authentication information, such as usernames, permissions, account status, and security settings.
• Access-control information, such as door events, call history, visitor events, virtual keys, QR-code activity, and administrator actions.
• Vehicle and LPR information, such as license plate numbers, authorized vehicle records, guest parking records, and parking access events.
• Images, video feeds, snapshots, camera-related information, and Lobby Watch activity where enabled for a property.
• Technical information, such as device type, browser, IP address, app activity, diagnostics, logs, error reports, and system performance data.
• Billing, contract, and payment-related information where needed for quotes, orders, invoices, subscriptions, support, and account administration.

3. How We Collect Information

EntryCall may collect personal information directly from you, from property owners or administrators, from authorized residents or staff, from connected devices and systems, from service requests, from website forms, and from support or installation interactions.

We may also receive information from third-party service providers, hardware, software platforms, camera systems, access-control integrations, app stores, communications providers, payment processors, or other systems used to deliver EntryCall services.

4. How We Use Information

EntryCall may use personal information to:

• Respond to quote requests, questions, support requests, and service inquiries.
• Provide, configure, operate, maintain, and improve EntryCall products and services.
• Enable building entry, visitor calls, resident communication, virtual keys, announcements, access logs, Lobby Watch, LPR Parking, and management workflows.
• Install, service, diagnose, repair, monitor, and secure hardware, software, access systems, cameras, panels, door operators, electric strikes, and related systems.
• Authenticate users, assign permissions, manage accounts, detect misuse, troubleshoot issues, and protect system security.
• Send service, account, product, support, billing, administrative, and security communications.
• Meet legal, regulatory, contractual, safety, fraud-prevention, audit, insurance, and dispute-resolution obligations.

5. Consent and Legal Basis

EntryCall collects, uses, and discloses personal information with consent or as otherwise permitted or required by applicable law. Consent may be provided directly by you, by an authorized administrator, through your use of the services, or through the property’s access and communication process.

Where a building customer provides personal information to EntryCall, that customer is responsible for providing required notices and obtaining required consents or authorizations from residents, staff, visitors, contractors, vehicle owners, and other users.

6. Sharing and Disclosure

EntryCall may share personal information with:

• Property owners, condominium corporations, building managers, administrators, and authorized users for building operations and access management.
• Service providers who support hosting, software, communications, payments, storage, security, diagnostics, analytics, installation, support, maintenance, and related business operations.
• Hardware, software, access-control, camera, mobile, cloud, and communications providers needed to deliver the service.
• Professional advisors, insurers, auditors, legal counsel, and business partners where reasonably necessary.
• Law enforcement, regulators, courts, or other parties where required or permitted by law, to protect safety or security, or to enforce agreements.
• A buyer, successor, or other party in connection with a business transaction, reorganization, financing, merger, sale, or transfer, subject to appropriate confidentiality protections.

We do not sell personal information in the ordinary course of business.

7. Safeguards

EntryCall uses administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, and destruction. Safeguards may include access controls, authentication, permissions, encryption where appropriate, monitoring, logging, staff procedures, and service-provider controls.

No website, network, device, camera, or access-control system is completely secure. Customers and users must also protect credentials, devices, access codes, QR codes, virtual keys, and administrator permissions.

8. Retention

EntryCall retains personal information for as long as reasonably necessary to provide products and services, maintain accounts, support building operations, comply with legal and contractual obligations, resolve disputes, enforce agreements, maintain security, and keep appropriate business records.

Retention periods may vary by data type, property configuration, service agreement, legal requirement, and customer instruction.

9. Access, Correction, and Choices

You may request access to or correction of personal information held by EntryCall, subject to legal and contractual limits. In some cases, requests related to a building account, directory, access logs, vehicle records, or resident data may need to be directed to the property owner, building manager, or administrator that controls the account.

You may also contact EntryCall about marketing preferences, account questions, support requests, or privacy questions using the contact information below.

10. Cookies and Website Data

EntryCall’s website and related online services may use cookies, local storage, logs, analytics, or similar technologies to operate the site, remember preferences, understand usage, diagnose issues, improve performance, and protect security.

Browser settings may allow you to block or delete cookies, but some features may not work properly without them.

11. Service Providers and Processing Outside Canada

EntryCall may use service providers located in Canada, the United States, or other jurisdictions. Personal information may be processed or stored outside your province or outside Canada, where it may be subject to the laws of that jurisdiction.

Website contact and quote form submissions may be processed through Google services, including Google Apps Script, so that EntryCall can receive and respond to form requests by email.

12. Children and Minors

EntryCall products and services are intended for buildings, property teams, residents, staff, contractors, and authorized users. We do not knowingly collect personal information from children except where provided by a parent, guardian, property administrator, or other authorized party for building access, safety, or operational purposes.

13. Changes to This Policy

EntryCall may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised update date. Continued use of the website, products, or services after an update means the revised policy applies.

14. Contact

Privacy questions, access requests, correction requests, or complaints can be sent to EntryCall at 61 Alness St, Unit 201A, North York, ON M3J 2H2, by phone at (647) 477-9333, or by email at [email protected].